Shipping policy

This Shipping Policy describes how orders placed on www.goplaymore.com are processed and delivered to customers in the United Arab Emirates (UAE).

At Playmore, we are committed to delivering your order safely and efficiently.

1. Shipping to the UAE

Playmore currently ships orders to customers across all emirates in the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

2. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order is processed, you will receive a shipping confirmation email with tracking information.

3. Delivery Time

Because orders are currently shipped from Egypt, estimated delivery times are:

Location Estimated Delivery Time
Dubai 3–14 business days
Abu Dhabi 3–14 business days
Other Emirates 4–14 business days

Delivery times are estimates and may vary depending on:

  • Courier operations

  • Customs clearance

  • Public holidays

  • Unexpected logistics delays

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight

  • Shipping destination

  • Courier rates

Playmore may occasionally offer free shipping promotions for qualifying orders.

Shipping costs will always be clearly displayed before payment is completed.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.

You can track your shipment using the courier's tracking system.

If you do not receive tracking information within 48 hours, please contact our support team.

6. Customs, Duties, and Taxes

Because orders are shipped internationally from Egypt to the UAE:

  • Shipments may be subject to UAE import duties or VAT (5%) depending on local regulations.

  • Any applicable customs duties or taxes are the responsibility of the customer.

Customs procedures may occasionally add 1–2 additional days to delivery time.

7. Failed Deliveries

If delivery fails due to:

  • Incorrect shipping address

  • Customer unavailability

  • Refusal to accept the shipment

the courier may attempt redelivery.

Additional delivery charges may apply.

Please ensure that all shipping information is accurate when placing your order.

8. Damaged or Lost Packages

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged item or packaging

Our team will review the issue and arrange a replacement or refund where appropriate.

9. Shipping Delays

While we work with trusted logistics partners, delivery delays may occasionally occur due to factors outside our control, including:

  • Customs inspections

  • Weather conditions

  • Courier disruptions

Playmore will do its best to assist customers in resolving shipping issues whenever possible.

10. Contact Us

If you have any questions about your shipment, please contact us:

Email: orders@goplaymore.com